Refund Policy

1. Overview

ViewMath primarily sells downloadable eBooks, including study guides, practice tests, workbooks, and formula sheets. We may also offer selected titles as printed or physical books. The rules below clearly separate physical-book returns from digital-product refunds.

We stand behind the quality of every product we sell. Nothing in this policy limits any non-excludable rights or remedies available under applicable consumer law.

2. Physical Books: 30-Day Returns

This section applies only when the product page and order identify the item as a printed or physical book. It does not apply to downloadable eBooks or other digital products.

• Return window — Request a return within 30 calendar days after the book is delivered.
• Condition — Change-of-mind returns must be unused, unmarked, and in resalable condition. Damaged, defective, or incorrect books are eligible regardless of condition caused by the issue.
• Return method — Returns are accepted by mail after you contact us for instructions.
• Return shipping — ViewMath covers return shipping for damaged, defective, or incorrect books. For change-of-mind returns, the customer is responsible for return postage.
• Fees — We do not charge a restocking fee.
• Refund timing — After the returned book is received and inspected, approved refunds are sent to the original payment method within 1–2 business days. Your bank or payment provider may take additional time to post the credit.
• Exchanges — Exchanges are accepted within the same 30-day window, subject to availability.

3. Digital Product Refunds

For digital products, we will gladly provide a full refund in any of the following situations:

• Technical or system error — You were charged but did not receive the download link, or the system failed to deliver the product correctly.
• Corrupt or unreadable file — The downloaded file is damaged or cannot be opened, and we are unable to provide a working replacement.
• Significant content error — The product contains a substantial error or is materially different from its description on our website.
• Duplicate purchase — You were accidentally charged twice for the same product.
• Legal requirement — Applicable consumer protection laws in your jurisdiction require us to issue a refund.

4. When Digital Refunds Are Not Available

Because digital products cannot be “returned” once downloaded, refunds are generally not available in these cases:

• You changed your mind after downloading or accessing the product.
• You did not read the product description before purchasing.
• The product does not meet subjective expectations (e.g., difficulty level, personal preference).
• You found similar content available elsewhere for free or at a lower price.

5. How to Request a Return or Refund

If you believe you qualify for a refund, please contact us with the following information:

1. Your order number (found in your confirmation email)
2. The email address used for the purchase
3. A brief description of the issue

We review all refund requests within 1–2 business days. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Our Commitment

Customer satisfaction is important to us. If you encounter any problem — even one not explicitly listed above — please reach out. We will always do our best to resolve the issue fairly and promptly.

7. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with the updated date below.

Last updated: August 23, 2026